Hotels
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The Great Consolidation: How Will Smaller Hotels Survive?
Marriott acquired Starwood in 2016 for A$22 billion. Accor acquired Fairmont Raffles and Swissotel in 2016 for A$4.5 billion. IHG…
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China’s Hotel Market in the 2020s
The confetti will drop on 4,160 new hotel openings around the world in 2020. Australia is number six on the…
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To Become Excellent Hotel Managers, We Need Creativity and Vision
In the whole history of professional hospitality – and that’s a reasonably long history – I don’t think there has…
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Hotel Managers: Your Health Makes a Difference
The global wellness industry is worth around AUD $6 trillion, according to many estimates – but you probably don’t need…
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A Famous Restaurant Has Become a Hotel Chain
Part of what makes hospitality so exciting these days is the shift in conceptual boundaries. Hotels have traditionally performed a…
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Libraries Are Transforming: Hotels Take Note
Of all the institutions that became vulnerable with the evolution of digital technology, libraries are one of the most obvious.…
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Are Hotel Guests the New Travel Agents?
A travel agent’s office is the symbol of a bygone era in the hospitality business. It was the closest thing…
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Is Dealing with Difficult Staff Really That Difficult?
The front desk associate who arrives late. The events manager whose sharp tongue weakens employee morale. The kitchen manager who…
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Solving the Equation of a Good Night’s Sleep
It may seem silly to compare hotel management with theoretical physics. The big names in hospitality – Cesar Ritz, Conrad…